Return & Refund Policy

At Organics By Nani, your satisfaction matters to us. Since our products are made with natural, organic ingredients and are meant for personal use, we follow a simple and fair return policy to keep things transparent for everyone.

Return Eligibility
We accept returns only if the product you received is damaged, incorrect, or defective upon arrival. Due to the nature of our products, we do not accept returns on items that have been opened, used, or are not in their original condition, this is for the safety and hygiene of our customers.

Return Window
If there is an issue with your order, please contact us within 3 days of receiving your package. Requests made after this window unfortunately cannot be processed.

How to Request a Return
Reach out to our team with your order number and a picture of the product you received. Once we review your request, we will guide you through the next steps.

📞 0327-3646094
📧 info@organicsbynani.com

Refunds
Once your return is approved and the product is received back (if applicable), your refund will be processed within 5 to 7 working days. Refunds are issued through the same payment method used at checkout, or as store credit, depending on the case.

Wrong or Damaged Product
If you receive a wrong item or a damaged product, please contact us immediately with clear pictures of the product and packaging. We will arrange a replacement or refund at no extra cost to you.

Non-Returnable Items
For hygiene reasons, opened or used hair oil, shampoo, and toner bottles cannot be returned or exchanged unless the product itself was found to be defective.

Need Help?
If you have any questions about your return or refund, our team is always here to help you out.

📞 0327-3646094
📧 info@organicsbynani.com

We want every Organics By Nani customer to feel confident and cared for, from the moment you order to the moment your product reaches you.